Comments on: Poor Customer Service Costs Companies $83 Billion Annually http://www.loudamplifiermarketing.com/poor-customer-service-costs-companies-83-billion-annually/ Turn Your Marketing Up To Eleven! Fri, 07 Oct 2011 22:00:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: JenniferHTOATECH http://www.loudamplifiermarketing.com/poor-customer-service-costs-companies-83-billion-annually/comment-page-1/#comment-2728 JenniferHTOATECH Fri, 16 Apr 2010 15:49:45 +0000 http://www.loudamplifiermarketing.com/?p=655#comment-2728 Thanks for the information. These statistics are very telling. There's no surprise that cable and TV satellite companies have suffered in lost revenue as a result of poor customer service. It's astonishing to me that they’ve lost over $12 billion in revenue due to poor customer service, yet they’ve done very little to improve their services. And that’s why we created with TOA’s web-based SaaS solution: A system that collects analyzes , processes and disseminates real-time, time-based, actionable, predictive, intelligent information of what is happening in the field with a focus on the customer and the customer experience, so no one is kept in the dark waiting. Companies need to understand the correlation between customer service and longterm revenue and implement a strategy to improve their customer experience. Thanks for the information. These statistics are very telling.

There’s no surprise that cable and TV satellite companies have suffered in lost revenue as a result of poor customer service. It’s astonishing to me that they’ve lost over $12 billion in revenue due to poor customer service, yet they’ve done very little to improve their services.

And that’s why we created with TOA’s web-based SaaS solution: A system that collects analyzes , processes and disseminates real-time, time-based, actionable, predictive, intelligent information of what is happening in the field with a focus on the customer and the customer experience, so no one is kept in the dark waiting.

Companies need to understand the correlation between customer service and longterm revenue and implement a strategy to improve their customer experience.

]]> By: David Hall http://www.loudamplifiermarketing.com/poor-customer-service-costs-companies-83-billion-annually/comment-page-1/#comment-2688 David Hall Tue, 23 Mar 2010 10:49:35 +0000 http://www.loudamplifiermarketing.com/?p=655#comment-2688 Phenomenal info that is right on the money. I couldn't agree more. Overall customer service and the processes that are being implemented by big companies just gets worse and worse. Phenomenal info that is right on the money. I couldn’t agree more. Overall customer service and the processes that are being implemented by big companies just gets worse and worse.

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