According to a new study, 66% of consumers have ended a business relatoinship over bad customer service.  And 61% swiched to a competitor, while 39% just stopped buying. So, for every ten customers you lose due to bad service, you lose both those customers for life (and their referrals), and you have helped your competition [...]

AOL has changed it’s logo. It is not a change for the better. This is the easiest post I have ever written, because the visuals tell the story. I really need to dial up my chutzpa and get into branding one of these days….. OLD AOL Logo: New AOL Logo:

You can also file this under “Stupid”, “Jumped the Shark”, “Dumb” and probably a few others. Starbucks instant coffee to be revealed next week http://www.walletpop.com/blog/2009/02/13/starbucks-instant-coffee-to-be-revealed-next-week/ I thought Starbucks was all about the experience and building friendships? Maybe they took their mission statement the wrong way.

I just learned in the October issue of Scouting Magazine that the creator of the Pinewood Derby passed away at the age of 90. I have participated in over a dozen Pinewood Derby races as a Scout, Cubmaster, and father of two Scouts.  Yet, I had never wondered about who came up with the original [...]

Starting tomorrow, 9/11 of all days, I’ll be on the road and hoping to see lots old and new friends. Tomorrow I am speaking at the JFAM:Live! Fall 2008 Symposium at the Bloomberg Building in NYC. JFAM is a catchy acronym for the Journal of Financial Advertising and Marketing, run by Bill and Samantha Wreaks. [...]