Poor Customer Service Costs Companies $83 Billion Annually
Sunday, March 21st, 2010According to a new study, 66% of consumers have ended a business relatoinship over bad customer service. And 61% swiched to a competitor, while 39% just stopped buying. So, for every ten customers you lose due to bad service, you lose both those customers for life (and their referrals), and you have helped your competition [...]

